GE6757-TOTAL-QUALITY-MANAGEMENT-Syllabus-Regulation-2013-Anna-University
UG syllabus R 2013

GE6757 TOTAL QUALITY MANAGEMENT Syllabus Regulation 2013 Anna University

GE6757 TOTAL QUALITY MANAGEMENT Syllabus

GE6757 TOTAL QUALITY MANAGEMENT Syllabus Regulation 2013 Anna University free download. GE6757 Syllabus TOTAL QUALITY MANAGEMENT free pdf download

OBJECTIVES GE6757 TOTAL QUALITY MANAGEMENT Syllabus:

To facilitate the understanding of Quality Management principles and process.

UNIT I INTRODUCTION GE6757 TQM Syllabus

Introduction – Need for quality – Evolution of quality – Definitions of quality – Dimensions of product and service quality – Basic concepts of TQM – TQM Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM – Quality statements – Customer focus – Customer orientation, Customer satisfaction, Customer complaints, Customer retention – Costs of quality.

UNIT II TQM PRINCIPLES GE6757 TOTAL QUALITY MANAGEMENT Syllabus

Leadership – Strategic quality planning, Quality Councils – Employee involvement – Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal – Continuous process improvement – PDCA cycle, 5S, Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating.

UNIT III TQM TOOLS AND TECHNIQUES I GE6757 TQM Syllabus

The seven traditional tools of quality – New management tools – Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages, Types.

UNIT IV TQM TOOLS AND TECHNIQUES II GE6757 TOTAL QUALITY MANAGEMENT Syllabus

Control Charts – Process Capability – Concepts of Six Sigma – Quality Function Development (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Performance measures.

UNIT V QUALITY SYSTEMS GE6757 TOTAL QUALITY MANAGEMENT Syllabus

Need for ISO 9000 – ISO 9001-2008 Quality System – Elements, Documentation, Quality Auditing – QS 9000 – ISO 14000 – Concepts, Requirements and Benefits – TQM Implementation in manufacturing and service sectors..

Subject Name TOTAL QUALITY MANAGEMENT
Subject Code GE6757
Regulation 2013
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