GE6757 TOTAL QUALITY MANAGEMENT Important questions
TQM GE6757 TOTAL QUALITY MANAGEMENT Important questions Regulation 2013 Anna University free download. GE6757 Important questions TOTAL QUALITY MANAGEMENT TQM free pdf download.
Sample GE6757 TOTAL QUALITY MANAGEMENT Important questions:
1. Define quality. (May 2010) (APRIL 2014) (May/June2014) (Apr/May 2015)
Quality = Performance x Expectations
(i) Quality is defined as the predictable degree of uniformity and dependability, at low costSuited to the market. (Deming).
(ii) Quality is defined as fitness for use (Juan).
(iii) Quality is defined as conformance to requirements (Crosby).
(iv) Quality is totality of the characteristics of entity that bear on its ability to satisfy stated And implied needs (ISO).
2. What are the dimensions of quality? (GE6757 Total Quality Management Important questions)
Performance—such as acceleration of a vehicle;
Reliability—that the product will function as expected without failure;
Features—the extras that are included beyond the basic characteristics;
Durability—expected operational life of the product; and
Serviceability—how readily a product can be repaired.
3. Define Total Quality? (DEC 2010) GE6757 Total Quality Management Important questions
TQM is an enhancement to the traditional way of doing business. It is the art of managing the whole to achieve excellence. It is defined both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. It is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now
and in the future. It integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach.
|Subject Name||TOTAL QUALITY MANAGEMENT|
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